Introduction
This policy explains how Lipo Freeze handles personal information. It applies to information provided when you make an enquiry, attend a consultation or receive treatment, and to information collected when you use this website.
Because the treatments described on this site include procedures relating to bladder control, intimate health and body composition, some of the information handled is sensitive. It is treated accordingly, and access to it is limited to those who need it in order to provide care safely.
Information Collected
Information You Provide Directly
- Your name and the contact details you give when making an enquiry
- The location at which you would like treatment to take place
- Details of the concern you are enquiring about
- Relevant medical history, including conditions, medications, implants and previous procedures, where required to assess whether a treatment is safe for you
- Records of treatments carried out, including areas treated and how you responded
Information Collected Automatically
Standard technical information may be collected when you visit this website, such as browser type, device type, approximate location derived from an IP address, pages viewed and the time of the visit. This is used to understand how the site is used and to maintain its security and performance.
How Information Is Used
- To respond to your enquiry and answer your questions
- To assess whether a treatment is safe and appropriate for you
- To arrange, deliver and record treatment
- To provide aftercare guidance and carry out reassessment where relevant
- To maintain accurate treatment records, which supports both continuity of care and safety at any subsequent appointment
- To meet legal, regulatory and insurance obligations
Information is not used for any purpose unrelated to the provision of treatment and the operation of this website without your knowledge.
Lawful Basis for Processing
Personal information is processed on the basis of your consent where you have provided it, on the basis of taking steps at your request prior to entering into a contract and performing that contract where treatment is provided, and on the basis of legal obligation where records must be retained. Health information is processed on the additional basis applicable to the provision of health and treatment services.
Sharing of Information
Personal information is not sold, and it is not shared for marketing purposes by third parties. Information may be shared with the practitioner delivering your treatment, with service providers who support the operation of the business under appropriate confidentiality obligations, and where disclosure is required by law or necessary to protect someone's vital interests.
Where you have been referred by a healthcare professional, or where you ask for information to be shared with one, that is done with your knowledge.
Retention and Security
Information is kept only for as long as it is needed for the purposes described above, or for as long as required by legal, regulatory or insurance obligations. Treatment records are generally retained for longer than enquiry records, because they may be relevant to your care at a later date.
Appropriate technical and organisational measures are used to protect personal information against loss, misuse and unauthorised access. Access is limited to those who require it in order to carry out their role.
Your Rights
Under applicable data protection law you have the right to:
- Request access to the personal information held about you
- Request correction of information that is inaccurate or incomplete
- Request erasure of information where there is no continuing lawful reason to retain it
- Request restriction of processing in certain circumstances
- Object to processing carried out on the basis of legitimate interests
- Request transfer of information you have provided, where applicable
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, get in touch using the details on the contact page. You also have the right to complain to the supervisory authority responsible for data protection.
Cookies
This website may use cookies and similar technologies to operate correctly, to remember preferences and to understand how the site is used. Most browsers allow cookies to be blocked or deleted through their settings. Blocking some cookies may affect how parts of the site function.
Changes to This Policy
This policy may be updated from time to time to reflect changes in practice or in legal requirements. The version published on this page is the version currently in effect.